Job Description:

• Support and remediate across multiple applications.
• Provide Level 1 troubleshooting, problem resolution, business analysis.
• Give accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Document processes and procedures to resolve issues.
• Identify and suggest possible improvements on procedures.
• Work within the constraints of published Service Level Agreements (SLAs).
• Participate and collaborate in requirement analysis, Quality Assurance (QA), User Acceptance Testing (UAT), deployments, and sprint planning.

Required Skills:

• Good understanding of the Application Support role.
• Familiarity with Linux, Shell Script, MySQL, and Core Java.
• Proactive in nature and a quick learner.